Shipping Policy

Shipping

Keith and Neil is devoted to delivering its products in prime condition to your doorstep. We ship our products through the week, except on Sundays and public holidays. To ensure the safety and health of your orders, we have partnered with reputed and trusted courier companies only.

Where and How Do We ship?

We currently ship pan India. Orders are dispatched within 48 hours of being placed.

COVID-19 Policy

Due to the current pandemic, services like deliveries have been impacted. While we work with the best courier companies, they too are facing unforeseen issues and your delivery time can be impacted. There will be no refunds if your package is delayed due to our 3rd party logistics partners.

Approximate Delivery Time

Post dispatch the average delivery time ranges from -

Kolkata - 2 day

Rest of India - 4 to 6 days.

Cancellations

No cancellation and refunds will be processed once an order has been shipped.

In the unlikely scenario that your order is received as damaged, please write to us at contact@keithandneil.com mentioning your Order ID and stating your issue. Post which if necessary, a refund for the damaged items will be considered, within 7 working days.